In cases where tracks are missing, please first check to make sure that the song has been downloaded on to your phone.
Normally the Sonos system can play music that's stored on your phone. I’ll buy an album from iTunes and can’t play 3-4 songs from the album. I hate Sonos.none of my music is available from my iPhone. So, the guy that helped me try to solve the problem was very very nice, and I could tell he had some knowledge of the app, however he was unable to solve my situation and after a 30 minute call, had to refer to the engineers.So I am running the latest update, on an iPhone 7plus running the latest OS.the rooms don't connect and there are some other glitchy items that I addressed with him.so at this time.he has a couple screen shots from my phone and all my router info and diagnostics from my phone and is trying to see what he can do.I do want to emphasize he was really nice.but after well over 1,000.00 invested in Sonos equipment.I can't even listen to music in my own home.and I work for a radio station.and teach music.so its important.once today I could get music on my iPhone playing.but then none of the volume controls or pause worked so I was unable to turn it off.
Thank goodness you have the feature where you can leave your number and have them call you back because the anticipated wait time was over 30 minutes. Hey Keith, I was just on the phone with support.
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